Effective Date: March 7, 2026
The Biopsy Diagnostic Centre offers patient communication services through WhatsApp to improve convenience, appointment management, and report sharing.
This policy explains how patient consent and communication are handled when using WhatsApp messaging.
Patient Consent
By contacting The Biopsy Diagnostic Centre through WhatsApp or providing your phone number via our website, you consent to receive messages related to:
- Appointment confirmations
- MRI Scan and CT Scan scheduling
- Test preparation instructions
- Diagnostic report notifications
- Patient support and assistance
Patients may opt out of messaging services at any time by informing our support team.
Data Privacy
All personal information shared through WhatsApp is handled in accordance with the Digital Personal Data Protection Act, 2023, which regulates personal data processing in India.
Patient information will only be used for:
- Diagnostic service communication
- Appointment coordination
- Report delivery notifications
We do not sell or share patient information with third-party marketers.
Communication Limitations
While WhatsApp is used for communication convenience, it should not be used for medical emergencies or urgent clinical consultation.
For emergency medical assistance, please contact the nearest hospital.
Data Security
We take reasonable steps to ensure that patient communication remains secure. However, messaging platforms operate through external networks and may have limitations beyond our control.
Patients are advised not to share sensitive medical records through WhatsApp unless requested by authorized staff.
Contact Information
For any concerns related to WhatsApp communication or privacy, please contact:
The Biopsy Diagnostic Centre
Address: 29, 21, Shri Nagar Extention, Khajrana Road, Indore
Mobile : 92852-70808
Email : thebiopsyct@gmail.com
