Effective Date: March 7, 2026
The Biopsy Diagnostic Centre respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.
This policy complies with the Digital Personal Data Protection Act, 2023, which regulates how organizations process digital personal data and protects individuals’ privacy rights in India.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Age and gender
- Address
Medical Information
- Diagnostic test requests
- Test results
- Medical history relevant to testing
Technical Information
- IP address
- Device information
- Website usage data
2. How We Use Your Information
We use your information for the following purposes:
- Booking diagnostic tests
- Providing medical reports
- Communicating appointment updates
- Sending reports via email or WhatsApp
- Improving our services
- Maintaining medical records as required by law
- WhatsApp Communication
If you choose to communicate with us through WhatsApp:
- Your phone number and messages may be stored for communication purposes.
- We may send appointment reminders or report notifications.
We do not sell or share patient data for marketing purposes.
- Data Protection & Security
We implement appropriate technical and administrative safeguards to protect personal data including:
- Secure servers
- Restricted access to patient records
- Encryption and password protection
These measures help prevent unauthorized access, disclosure, or misuse.
2. How We Use Your Information
We use your information for the following purposes:
- Booking diagnostic tests
- Providing medical reports
- Communicating appointment updates
- Sending reports via email or WhatsApp
- Improving our services
- Maintaining medical records as required by law
3. WhatsApp Communication
If you choose to communicate with us through WhatsApp:
- Your phone number and messages may be stored for communication purposes.
- We may send appointment reminders or report notifications.
We do not sell or share patient data for marketing purposes.
4. Data Protection & Security
We implement appropriate technical and administrative safeguards to protect personal data including:
- Secure servers
- Restricted access to patient records
- Encryption and password protection
These measures help prevent unauthorized access, disclosure, or misuse.
5. Sharing of Data
We may share your data only with:
- Authorized laboratory staff
- Doctors or referring medical practitioners
- Government authorities when required by law
- Payment gateway providers for transaction processing
We do not sell personal data to third parties.
6. Data Retention
We retain patient data only for as long as necessary:
- To provide diagnostic services
- To comply with medical record regulations
- To meet legal obligations
7. Patient Rights
Under Indian data protection laws, patients have the right to:
- Access their personal data
- Request correction of inaccurate information
- Withdraw consent for certain communications
- Request deletion of personal data (subject to legal requirements)
8. Cookies & Website Analytics
Our website may use cookies or analytics tools to improve user experience.
These tools help us understand website traffic and improve functionality.
9. Children’s Privacy
Our services are not intended for children without the consent of a parent or legal guardian.
10. Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or services.
The updated policy will be published on this page.
11. Contact Us
If you have questions regarding this Privacy Policy, please contact:
The Biopsy Diagnostic Centre
Address: 29, 21, Shri Nagar Extention, Khajrana Road, Indore
Mobile : 92852-70808
Email : thebiopsyct@gmail.com
